ADR – what is it and why is it important?

Man holding pad with 'What is alternative dispute resolution?' at the top and a picture of a law book and gavel at bottom.

The Motor Ombudsman (TMO), an ADR provider in the motor retail space, has urged car buyers to choose the dealership they buy from carefully. The warning has been timed to coincide with the new March plate which usually leads to an increase in both new and used vehicle orders. ADR stands for Alternative Dispute Resolution, … Continue reading ADR – what is it and why is it important?

ICO publishes video surveillance guidance as CCTV usage continues to grow

CCTV camera in front of screen showing surveillance footage

It is fair to say that surveillance is big in the UK. We have one of the world's highest concentration of CCTV cameras. There are over 5.2 million used by consumers, businesses and public authorities - compared to just over one million in France, a country 2.3 times bigger than the UK. There are also … Continue reading ICO publishes video surveillance guidance as CCTV usage continues to grow

Will modernising vehicle standards prevent clocking?

Hands adjusting mileage on odometer with screwdrivers

Clocking, the informal term for rolling back the mileage on a vehicle's odometer. In the UK adjusting a vehicle's mileage itself is not a crime, but selling a vehicle with adjusted mileage is. If you purchase a clocked car then at best it will be worth much less than what you paid for it, and … Continue reading Will modernising vehicle standards prevent clocking?

EU proposes new measures on the sharing of product usage data

Cockpit of left-hand drive Mercedes-Benz being driven by man. Car surrounded by lights suggesting movement at speed.

The European Commission (EC) has published proposals for a new European Data Act which aims to ensure that a wider range of stakeholders can be granted access to product usage data in order to foster competition and innovation. The legislation will also give more control to consumers to determine how data generated by their usage … Continue reading EU proposes new measures on the sharing of product usage data

Car buyers warned of scams ahead of plate change

Aerial view of large car dealership site and surrounding roads and land

As buyers look to purchase 2022 plate vehicles over the next few weeks an influx of used cars will come to market. Although this often provides a great opportunity to get hold of good quality stock buyers are being warned to be vigilant of the common scams in operation that could be used to defraud … Continue reading Car buyers warned of scams ahead of plate change

Is your car insurance renewal compliant with FCA rules?

Toy car and reading glasses on top of insurance policy document

There used to come that fearful time each year when that renewal letter from your car insurance company comes through and without fail the quote is more than what you paid the previous year. Every year you have a choice, either; go back onto the comparison sites to find a cheaper deal; or pay more … Continue reading Is your car insurance renewal compliant with FCA rules?

Motor industry calls for new electric car charging regulator

Electric vehicle charging lead shown charging car with fuel cap open

The motor industry trade body (SMMT) has called for the introduction of a new watchdog to ensure a fair deal for electric vehicle (EV) motorists as part of its 7 point plan which puts consumers at the heart of EV infrastructure development. The number of EVs registered to drive on UK roads increased to 200,000 … Continue reading Motor industry calls for new electric car charging regulator

VED could be replaced by a ‘pay as you drive’ road tax

Cars waiting at highway toll in a queue

A recent report produced by the Transport Committee (a House of Commons group of MPs) recommends that the Government replaces the current vehicle excise duty (VED) system with a tax based on how far you drive. The report suggests that telematics systems in vehicles could be used to determine the charges. Why change the system? … Continue reading VED could be replaced by a ‘pay as you drive’ road tax